Hire smart people. . .'', ''Hold people accountable. . .'', ''Focus on the client. . .''
For years, these mantras have been blindly adopted by business leaders everywhere but, as Susan Scott shows, these so-called best practices are ineffectual, cost companies vast sums and drive away the most valuable employees and customersYet they are so deeply ingrained in our organisational culture that no one has questioned them, until now.

Informed by over a decade of research and work with CEOs and senior executives of the world''s leading companies, Susan Scott reveals why these established practices are so wrongheaded and shows you how to spot the signs that you are falling prey to them and why they are adversely affecting your businessShe then, in her direct, no-nonsense style, suggests a series of surprising and smart alternatives that you should put in their place.



Format Häftad Omfång 336 sidor Språk Engelska Förlag Little, Brown Book Group Utgivningsdatum 2011-07-07 ISBN 9780749952648