The product has never been used, the packaging was damaged during transport. Unopened product, repacked in our warehouses, in perfect working condition, warranty available. 【Ergonomic Design】 The memory foam pillow features an advanced ergonomic design with five uniquely shaped zones designed to conform to the body's natural curves. The concave shape in the middle supports the head and perfectly fits the curve of the neck, providing ideal support and comfort for the neck and shoulders, thereby improving sleep quality. 【Premium Slow Rebound Memory Foam】 Our neck pillows are made of memory foam, which provides firm support. The slow rebound property helps the product regain its shape and increases its lifespan. The memory foam we use is free from harmful substances and you can use it with confidence. 【2 Adjustable Heights】 This neck pillow is available in two different heights: 9 cm and 12 cm, to ensure that each user has the most suitable sleeping position. Comfortably place your arm under the notch for a restful sleep. 【Cooling, Breathable and Skin-Friendly Pillowcase】 The memory foam pillow comes with a removable, antimicrobial, breathable, and skin-friendly pillowcase that is removable and machine washable. The fabric keeps you cool and dry, ensuring a comfortable sleep even on hot summer days. 【IDEAL GIFT】 This memory foam pillow is a thoughtful gift for yourself, your family, and friends. Long-term use will improve sleep quality and provide you with a restful sleep. You can try it for 30 nights for free. If you have any questions, please do not hesitate to contact us.